TroubleshootingHaving trouble on the website? Read the following 'Problems & Solutions' table to ensure proper functionality
and a hassle-free shopping experience on RepconNW.com.
Problems - Logging In | Solutions |
| I can't log in to my registered user account | Make sure that you've activated your account by clicking the link in the confirmation email that was sent to you when you first registered yourself on the website. You will not be able to log in without having done so. Make sure you are using the correct 'username' and 'password' that you registered on the website. DO NOT use your email address as your 'username' unless that is what you really specified your 'username' to be during registry. |
| I've forgotten the username and/or password for my registered user account | Simply click either "Forget your password?" and/or "Forget your username?" text links here (also found just below the 'Login' button on the login form). From there you will be given further instructions on how to reset your username and/or password. |
| I would like to change my username, password and/or other details of my account | Click the link 'User Details' in the User Menu which appears in the bottom-left corner of the site after you've logged in. (Remember you must be already logged-in to access the link to your 'User Details' page) |
Problems - Shopping | Solutions |
| I have items in my cart but I can't checkout | Make sure you are logged-in to your registered user account. You can not purchase products from the site unless you are logged-in as a registered user on RepconNW.com. If you do not yet have a registered user account, click here to create one. |
| I want to change the shipping method I originally chose but I'm already at the payment page. | DO NOT HIT THE BACK BUTTON on your browser. Click the 'Ship Methods' text link in green (below the 2nd shopping cart thumbnail) above the shopping table. |
| I want to change the payment method I originally chose but I'm already at the order confirmation page. | Same as above. Click the 'Payment Methods' text link in green and remember NOT TO HIT THE BACK BUTTON on your browser |
| I can't confirm my order | Make sure you've ticked the box beside the sentence "I agree to the Terms of Service" Click the thumbnail image below for a full screenshot: |
| I am not a PayPal member but would like to pay through PayPal using my credit card | On the left of the PayPal login screen that comes up after you've confirmed your order click the 'Continue' link at the end of the paragraph that reads "Don't have a PayPal account? User your credit card or bank account (where available). Click the thumbnail image below for a full screenshot: |
