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Common Questions and Answers

Common Questions and Answers

Q: How long do back orders typically take to ship.

A: Back orders generally take 2-4 weeks from the day you place your order. MASCOT Workwear is located west of Silkeborg, Denmark. Some products may show as back ordered but may actually be in stock. If this happens the products typically ship out right away and an email notification is sent. Please check your spam or junk folder from time to time.

Q: I don’t see a specific MASCOT product listed on your website?

A: MASCOT is a large manufacture that is constantly developing new products using state-of-the-art technologies. If you see something on the MASCOT website that we do not have listed on ours yet, give us a call at 1-800-325-8707 and we would be happy to take your order over the phone. MASCOT has a new automated warehouse located in Silkeborg, Denmark and orders typically only take 2-4 weeks to come in.

Q: How do I figure out what size I need?

A: If you’ve never tried MASCOT Workwear than we strongly recommend that you physically measure something you currently wear before placing an order. MASCOT is typically very precise when it comes to measuring and labeling their garments. Most manufactures that we’ve seen are not as precise.

Q: If an item is on back order when I place my order, why do you still take my money?

A: You must pay for your order before anything is ordered or shipped. If you do not wish to wait 2-4 weeks for your order, we are happy to refund your order. But your item will not be ordered in for you until you are ready to pay for it.

Q: Once I placed my order I never heard back from anyone.

A: We appreciate your business and try to respond to each customers order. A lot of the time our emails end up in customers SPAM or JUNK folders, so please check your spam or junk folder from time to time. We are always available by phone if you have questions. 1-800-325-8707

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